Mata Grande Grocery Online Ordering Help Guide!


Below you will find a variety of questions commonly asked. The answers, in bold, are important-please read! 


Question:  Where is Mata Grande Grocery?​


  • Answer: Mata Grande Grocery is located 4.5 miles north of San Pedro Town. Check us out on Google Map!  We are both road and beach accessible. To give you a good idea of where we are located...we are:


  • Directly Behind Caye Villas
  • 1000 feet north of Los Encantos
  • 3/4 of a mile north of Coco Beach Resort
  • a little over 1/2 mile north of Belizean Shores and Las Terrazas Resorts
  • 1/4 of a mile north of Iguana House and Tree House
  • 1/3 of a mile south of Palacio Del Caribe and Baja Mar
  • 1/2 mile south of Mata Chica Resort, Casa Plata, Playa Blanca and Casa De Stepp
  • 1 mile south of Tropical Escape and La Perla Del Caribe
  • 1.15 miles south of Portofino Resort
  • 1.75 miles south of Costa Maya Resort
  • 2.75 miles south of X tan Ha Resort


Question:  Are prices in U.S. or Belize dollars?


  • Answer:  Prices are U.S. dollars(USD) online and are Belize dollars(BZD) in the store.


Question:  How early should I place my order?


  • Answer:  As soon as you have booked your flight and accommodations you are ready to start shopping at your leisure.  The sooner the better helps us with keeping our deliveries on schedule! If that happens to be a few months before you arrive that is great BUT not less that 4 days before you arrive PLEASE. 


NOTICE

  • If you have ALREADY ARRIVED at your villa or resort and would like to place an online order, it will work best if you CALL US DIRECTLY to schedule the quickest possible delivery.


Question:  Is there a delivery fee


  • Answer:  NO MATTER WHERE YOU STAYon Ambergris Caye, orders over $250USD will receive FREE DELIVERY  and only a $25USD fee added at checkout for orders less than that. 


Question:  What is the checkout process?


  • Answer: First you will be asked to provide your BILLING INFORMATION.  Fill in this page with the same information that is on your credit card statement .  AT THE BOTTOM OF THIS PAGE SELECT "SHIPPING INFORMATION SAME AS BILLING" (there is no shipping involved, the information is used by our website to track what state/province our orders are coming from)   and SELECT "CONTINUE"


  • The next page is PACKAGE SHIPPING 

NOTICE: 

  • IF your order is less than 250USD, PACKAGE SHIPPING  is where the 25USD delivery fee will be addedSELECT "CONTINUE"
  • IF your order is over 250USD, it will say FREE  SELECT "CONTINUE"


  • Next you will have the option to enter a coupon code if you have one. Type in the code you have and SELECT "APPLY COUPON"


  • The next window is "RESORT/VILLA LOCATION & SPECIAL INSTRUCTIONS" and is where you will fill in  the details about your arrival. Please provide  us with:


              1.  The name of the resort, villa or the home you will be staying in 

              2.  The date you will be arriving on the island

              3.  The estimated time of your arrival

               

  • Next you will be asked to pick a "PAYMENT METHOD"Select "PayPal" if you are going to pay using your PayPal accountOR paying with a credit cardSelect "Print & Call" if you would prefer to call the store directly or email us to arrange payment.

           SELECT "PLACE ORDER"

  • IF YOU SELECTED "PayPal", the next page will be the PayPal site asking you to 'please complete your payment". Select "PLACE ORDER" and your order summary will come up with "choose a way to pay".  Follow the instructions to complete the payment process.
  • IF you selected "PRINT & CALL" your voice will appear along with store contact information so that you can contact us to arrange payment. 


NOTICE 

  • PRINT AND CALL can be used if you are unsure of an item or want to add something to your list that we didn’t have on the site. We will receive your order and contact you by email. Once we answer your question and figure out your bill-we will send you an invoice through paypal requesting payment. We can also send you a credit card authorization form for you to fill out or, if you would like, you can certainly call us directly to arrange payment.


Question:  When do I need to pay?


  •     Answer: orders need too be paid for prior to processing them for delivery



CONGRATULATIONS!  For reading this page, use coupon code "MGGisnumberone" for 5% off at checkout!!  We hope these instructions help. If you did not see your question, please don’t hesitate to contact us. We welcome comments and questions!


Est. 2008

FAQ/ORDER HELP

Mata Grande Grocery

Island Delivery Service
Located at 4.5 Miles North
​San Pedro Town
Ambergris Caye, Belize


011-501-226-4290
011-501-621-1954
matagrandegrocery@gmail.com